Copytrove — Refund Policy

Version: 3 · 2 October 2026

1. Who refunds?

The seller of purchases made on our website is Paddle (Merchant of Record). Refunds are handled through Paddle, and Paddle's buyer terms (Paddle Buyer Terms) take precedence over this policy; if this text conflicts with them, Paddle's terms apply. Current terms: https://www.paddle.com/legal/checkout-buyer-terms

2. Refund period

Paddle's standard buyer terms give a 14-day refund request right; the 30-day period below is an additional commitment on top of it.
For consumers in the EU/UK the statutory 14-day right of withdrawal applies. If you started using the digital content and confirmed this, the right may be subject to exceptions in Paddle's terms; details are in Paddle's text.
Moontra Software accepts no-questions refunds within 30 days of purchase.

3. How to request

On paddle.net with "Request a refund", or through the "manage transaction" link in your Paddle purchase email (Paddle Order Support). From day 15 after purchase up to day 30, write to info@moontrasoftware.com and we will start the refund through Paddle. Please give your order number or the email used for the purchase. Approved refunds return by the original payment method, subject to Paddle's processing time.

4. After a refund

If a licence is refunded (or a payment is reversed by chargeback) the licence key is cancelled: new activations and renewals with it are refused. The app returns to the Free tier and your data is not deleted. On Macs activated earlier, Pro turns off at the next licence verification, and pauses at the latest on day 75 if no verification happens (EULA section 6). You agree not to keep using the refunded licence.
The Moontra Bundle is refunded as one product: a full refund of the bundle closes the rights to all apps in it together; Pro in every app of the bundle turns off at the next licence verification (and pauses at the latest on day 75 if no verification happens). A partial refund for only one app of the bundle is not possible; if you only want to give up one app, write to info@moontrasoftware.com — we will refund the bundle and help you get the app you want as a single product. Refunding a single product closes only that licence; other licences bought with the same email are not affected.
Refund of a renewal or upgrade: that transaction's amount is refunded; your update-entitlement end date and seat count return to what they were before it. If a bundle renewal or upgrade is refunded, this applies to all apps in the bundle together.

5. Trial

You can test Pro with the 14-day free trial before buying; this does not affect your refund right.

6. Contact

info@moontrasoftware.com · Phone: +90 507 009 69 84